Shipping and returns

Delivery time

All orders received by us before 3 p.m. will be shipped the same day. In practice, this means that 96% of the time you will receive your package the next day. You don’t have to stay home for this, as we always ship by mail if possible.

This also applies to customers from Belgium and Germany.

Shipping costs

You pay a fixed amount of shipping costs per order depending on the weight of your order and the destination country.

14 Days right of withdrawal

Of course, we hope you are satisfied with the order. In case you are not satisfied, you may return the item with its complete contents to us within 14 days, provided the packaging is unopened. Of course, the safety clasp should be fully intact. Return costs are at your own expense. Please use our return form for returns.

To best provide this service, please return products in their original packaging with complete contents and in an unused condition. Of course, the safety clasp should be fully intact. In that case, you will be refunded your purchase price to your account within a few days.

Exceptions to the warranty include damage caused by falling, bumping or by the actions of third parties. The enclosed invoice serves as proof of warranty; keep it carefully. Without the invoice, it is impossible for us to verify that the product was purchased from us, so we cannot offer a warranty.

Complaint service

If you are dissatisfied with our service, or have a complaint regarding for example our webshop, an employee, or a product delivered to you, please let us know. We value our customer service and your feedback is essential to improving our service even further. Please address them to klantenservice@byhemp.nl.

Product return

1. Pack the item in its original packaging, with the outer box if applicable
2. Contents must be complete , undamaged, unopened and unused
3. Put the delivery note or invoice in the package
4. Please provide the package with the return address below
5. Deliver the package to the nearest post office

Return address

By HEMP Distribution South Limburg
The Stigt 2
6333 DJ Schimmert
Netherlands